If you have any questions, please feel free to contact us at support@ecodystore.com. We will reply to your inquiry within 1-2 business days.

Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy Central, Hong Kong S.A.R 

Email: support@ecody.com

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This item can be delivered to your residence in under 7 days, exclusively in the US region

Yes, Free Shipping is available for all US Orders

You may return your purchase within 30 days of receiving your order if you are not satisfied for any reason.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our simple return process below.

How to Return an Item

Step 1: Contact Us First (Required)

Before returning any item, you must contact us to receive return authorization and shipping instructions.

Contact us through:

• 📧 Email: support@ecodystore.com
• 💬 Live chat on our website
  
• 📝 Contact form on our website

Step 2: Receive Return Authorization

Once we review your return request, we will provide you with:

• Return authorization (RA) number
• Return shipping address
• Specific return instructions
• Return shipping label (when applicable)

Step 3: Ship Your Return

After receiving authorization, package your item securely and ship it to the address we provide. Include your RA number with the shipment.

Return Conditions

• Items must be returned within 30 days of purchase
• Items must be in original, unused condition
• Original packaging and tags must be included
• Return authorization is required for all returns
• Customer is responsible for return shipping costs unless item is defective

Refund Processing

• Refunds are processed within 5-7 business days after we receive your return
• Refunds are issued to your original payment method
• You will receive email confirmation when your refund is processed
• Shipping costs are non-refundable unless we made an error

Exchanges

We handle exchanges as returns and new purchases. Contact us to discuss exchange options and we'll guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos. We will provide a prepaid return label and full refund or replacement.

Questions? We're here to help! Contact us using any of the methods above before shipping any items back.